FAQs

Orders & Payment

What payment options do you offer?
You can pay online (UPI, cards, net banking and wallets). Where available, you can also choose part-payment or cash on delivery. The options for your order are shown at checkout.

Are prices inclusive of GST?
Yes. All prices are in Indian Rupees and include GST. There are no hidden charges at checkout.

My money was debited but the order didn't go through. What now?
Don't worry, your money is safe. If a payment fails or gets stuck, your bank or payment provider usually reverses it to your account automatically within a few business days. If you'd rather not wait, send us a screenshot of the payment and your phone number at help@sunchhaya.com or WhatsApp +91 9503378726 / 8308379086, and we'll check it and confirm your order or help you get your money back.

Can I cancel my order?
Yes. Contact us as soon as possible at help@sunchhaya.com or WhatsApp +91 9503378726 / 8308379086. If it hasn't been dispatched yet, we'll cancel it and refund any amount you paid. If it's already on the way, you can refuse the delivery or return it under our 30-Day Happiness Guarantee for a full refund.

Can I order in bulk for my office, school or business?
Yes. Visit our Corporate Orders page or email corporate@sunchhaya.com for special volume pricing.

Shipping & Delivery

Is shipping free?
Yes, shipping is free on every order across India.

When will my order arrive?
We dispatch within 2 business days. After dispatch, delivery usually takes 2–5 business days for metro and tier 1 cities, 3–7 for tier 2, 4–10 for tier 3, and 7–20 for remote areas, the North East and J&K. See our Shipping Policy.

How do I track my order?
Use our Track Your Order page with your order number or phone number.

I haven't received my order. What should I do?
First check the latest status on Track Your Order. If it's late or not moving, contact us with your order number and we'll follow up with the courier for you.

Tracking says "Delivered" but I never got it.
Please check with family, neighbours or your building's security first. If you still can't find it, contact us within 48 hours with your order number. We'll raise it with the courier straight away. Your order stays our responsibility until it's actually delivered to you, so if it was lost, we'll send a replacement or give you a full refund.

My parcel arrived empty, damaged or with something missing.
We're sorry! Please don't throw away the box. Send photos of the parcel, the shipping label and the contents (an unboxing video helps a lot) to help@sunchhaya.com or WhatsApp +91 9503378726 / 8308379086, ideally within 48 hours. We'll sort it out with a replacement or a full refund. Tip: if the outer packaging looks torn or tampered with, you can refuse to accept it from the delivery person.

Returns & Refunds

What if I don't like the product?
Every order is covered by our 30-Day Happiness Guarantee. Return it within 30 days of delivery for a full refund, with no questions asked.

How do I return a product?
Email returns@sunchhaya.com or Call/WhatsApp +91 9503378726 / 8308379086 with your order number. We'll arrange a free pickup from your address.

When will I get my refund?
We refund within 1 business day of receiving the product back. Your bank may take a few extra days to show it.

Where does my refund go?
Prepaid orders are refunded to the same UPI, card, bank account or wallet you paid with. For cash on delivery orders, we'll ask for your UPI ID or bank details and send the money there. If you haven't received it within 15 business days of pickup, write to returns@sunchhaya.com.

Can I exchange for a different colour or model?
Yes. Return the item for a full refund and place a new order. It's the fastest way to get what you want.

Safety & Trust

Is sunchhaya.com a genuine website?
Yes. Sunchhaya is a brand of Bijasani Traders, a GST-registered Indian business (GST 27HXDPS5460P1ZJ) with our own manufacturing unit near Nashik, Maharashtra. We've sold on Amazon for over three years, and our full business details, addresses and Grievance Officer are listed on our Contact Information page. Every order is backed by our 30-Day Happiness Guarantee.

How do I know I'm on the real website?
Our only official website is sunchhaya.com. We also sell on Amazon under the Sunchhaya and BIJASANI brands. If you see our products on another website or social media page asking you to pay, please check with us before paying.

The delivery person asked me for extra money. Should I pay?
No. Shipping is always free. For prepaid orders you pay nothing at delivery. For cash on delivery orders, pay only the amount shown in your order confirmation. Couriers may ask for a delivery OTP, which is normal, but never pay anything extra. If someone asks, please refuse and tell us right away.

Will Sunchhaya ever ask for my bank details or OTP?
We will never ask for your card number, CVV, UPI PIN, net banking password or a payment OTP by phone, WhatsApp or email. We will never ask you to scan a QR code or pay to "receive" a refund. Refunds never need a PIN. If anyone claiming to be us asks for these, it's a scam, so please don't share anything and report it to us at grievance@sunchhaya.com.

What if I have a complaint?
Write to our Grievance Officer, Mayur Shewale, at grievance@sunchhaya.com or call +91 9503378726 / 8308379086. We acknowledge every complaint within 48 hours and resolve it within one month.

Products & Warranty

Is there a warranty?
Yes, our stands come with a 2-year warranty. If anything goes wrong, contact help@sunchhaya.com with your order number and a photo or video.

Where are your stands made?
About 70% of the parts are made in India, and every stand is assembled and quality-checked at our own unit near Nashik, Maharashtra. Read our story.

Are your products available on Amazon too?
Yes, you'll find Sunchhaya and BIJASANI on Amazon. Buying here on sunchhaya.com gets you direct support from our team and our 30-Day Happiness Guarantee.

Still have a question?

Email contact@sunchhaya.com or Call/WhatsApp +91 9503378726 / 8308379086. We're available 24x7.